An old employer of mine, a US firm as you would probably guess, had a phrase that they used throughout my induction and training:
- To be early is to be on time
- To be on time is to be late
- To be late is unacceptable
What they mean is you don’t arrive at the time you are supposed to start work because it will take you a few minutes to get to your desk and actually start work.
Combined with my morbid fear of being late anywhere, this has stuck with me for many years and I have spouted it to anyone who will listen when the subject of timekeeping comes up.
For 99% of the time I arrive at an appropriate time, usually well early, just in case. I always add about 50% to the time I expect a journey to take to compensate for train delays due to snow, leaves, landslides, fog, mist, air or whatever the latest excuse for delays is. Why is it that our beloved train companies can still make me late?
Why do I whitter on about timekeeping here? Two reasons:
- I was late the other day due to slightly damp train tracks
- Making sure you arrive on time shows that you respect your customer/prospect and that you value their time and the business they are/will be doing with you