Cookies and Privacy Policy

SME Needs is an English company incorporated and registered in England and Wales with company number 07681257 whose registered office is 54 Gates Green Road, West Wickham Kent. BR4 9DG. Our trading address is Sussex Innovation Centre, 11th floor, No.1 Croydon, 12-16 Addiscombe Road, Croydon CR0 0XT. We are committed to protecting and respecting your privacy.

SME Needs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By registering, downloading information or entering our site (as defined below) you consent to the collection, use and transfer of your information under the terms of this policy.

SME Needs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2nd February 2015.

We may collect and process the following information about you:

• Information that you provide by registering or by filling in forms on our site smeneeds.co.uk. This includes information provided at the time of subscribing to any services we offer, downloading information posted to our site, posting material or requesting further services. We may also ask you for information in connection with or participation in any promotions or competitions sponsored, promoted or offered by us and/or any third party and information you provide when giving us feedback or completing profile forms and when you report a problem with our site or information we learn from your use of our service and your visits to our site.
• Other information from your interaction with our site, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the site, ad data, IP address and standard web log information.
• If you contact us, we may keep a record of that correspondence.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site.

CANDDi Cookies

CANDDi is a website analytics application we use to understand how you are engaging with our website. In normal working usage CANDDi places two first-party cookies on a visitor’s machine

CANDDi can also place some CAN_Store_xxx cookies.  These are temporary cookies which CANDDi uses to ensure that the data which has been captured is recorded and transmitted to the CANDDi servers.  These cookies are deleted after a positive response is received from the CANDDi tracking servers

This combination of cookies allows us to see what you do on our website and how often you return to the site. We cannot identify you as an individual unless you give us that information, or have given it to us in the past.

We use information held about you in the following ways:

• Internal record keeping.
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To contact you for your views on our services and to notify you about changes or developments to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone.

If you are a new customer we will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in these ways, or to pass your details on to third parties for marketing purposes, please contact us directly by post at 12-16 Addiscombe Road, Croydon CR0 0XT or by email at nigel.davey@smeneeds.co.uk

We may use your information to send you offers and news about our services which we think may be of interest to you. We may contact you by post, email, telephone for these purposes. Your information is never shared with any third parties.

We may also pass your information on to any successor or potential successor in title to our business and suppliers that process data on our behalf both in the United Kingdom and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic purposes.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us directly by post at 12-16 Addiscombe Road, Croydon CR0 0XT or by email at nigel.davey@smeneeds.co.uk

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us directly by post at 12-16 Addiscombe Road, Croydon CR0 0XT or by email at nigel.davey@smeneeds.co.uk
• we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and under the General Data Protection Regulations 2016. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Any changes we may make to our privacy policy in the future will be posted on this page.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to nigel.davey@smeneeds.co.uk